Transforming your organization by
applying our industry knowledge

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WHAT WE DO

Our custom-built solutions transform organizationsacross sectors and industries

To deliver unique industry perspective and insight to support your transformation, we’ve gathered a team of experts from the worlds of business, academia and the public sector. Our network of subject matter experts includes industry thought leaders and renowned top thinkers from a diverse range of fields.

We use specialists and consultants who bring their wisdom, knowledge and market awareness to your knowledge programs.

FEATURED INDUSTRIES

Government

Governments and public sector organizations are expected to demonstrate best practice and lead by example for their stakeholders. Our consultants provide solutions customized by industry. These solutions give your state organization the skills it needs to provide exceptional public services in a digital world.
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Energy Oil and Gas

Energy and oil and gas blend state-owned and private organizations, each with different pressures and challenges driving transformation. The push towards renewable energy sources, sustainability, efficiency and inclusive growth means oil and gas organizations are increasingly seeking our expertise to develop their leaders and teams.
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Military and Defence

Specific, mission-critical skills requirements mean the military and defense sectors require bespoke training solutions. We have a proven track record in developing and upskilling military and defense personnel, enabling them to perform in demanding environments.
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AREAS OF EXPERTISE

We create customized solutions that drive
performance improvements in these industries

Governments and public sector entities are expected to demonstrate best practices and lead by example. To meet these challenges, the workforce must be equipped with a diverse skill set. Our consultants will develop customized training, development, and strategy solutions that give your state organization the skills it needs to excel in providing exceptional public services.
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Investing in your people, technology and process drives optimal performance in oil and gas, power, renewables, mining and utilities
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Where skills-related failure can mean lives are lost, defense and security organizations need expert and specialized training support
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Retrain staff and fill skills gaps across the healthcare industry through training and development
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Critical safety, maintenance and operational skills keep aircraft flying and passengers safe. Poor training threatens safety and life

Solve the advanced skills requirements the pharmaceutical and life sciences industries must meet to stay competitive
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Developing the capabilities of transportation organizations to enhance performance in an increasingly uncertain and complex operating environment
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Preparing the education industry for the future of learning
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Equipping logistics operators with the skills to succeed in a low carbon, complex and unpredictable world
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Evolving the skills of workers across banking and financial services to keep pace with digital disruption and your competition
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Solving your skills and hiring challenges in the hospitality, travel and tourism industries through training and development
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Ongoing training to provide your workforce with the skills required to construct and manage the built environment effectively
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Manufacturing and industrial excellence begins with your people and their skills
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Meeting the needs of retail and consumer industry customers and stakeholders now and in the future
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Meet Our Consultants

EXPLORE OUR SOLUTIONS

Maximize your performance utilizing a customized solution built with our expertise

Training & Development

Your organization has specific needs and goals. We start by helping you define exactly what these are. We then work in partnership with you to develop your teams and leadership to achieve your goals.

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Case Studies

Learn about our success stories
across sectors

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CASE STUDY

Boosting Performance and Retention in a Leading Utility Company in the GCC

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CASE STUDY

Achieving Competency Excellence in Government: An Award-Winning Custom Training Solution in the GCC

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CASE STUDY

Instilling a Customer-First Approach in Government through CX Training

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CASE STUDY

Empowering Female Leaders in a Global Energy Company in KSA

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OUR CLIENTS

We help to transform
leading organizations

HSBC logo - Enhanced through Professional Management Training & Development by Knowledge Group.
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INSIGHTS & EVENTS

Learn, be inspired and motivated by
original and innovative thought leadership

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Feature Blog
How Executive Coaching Can Improve Your Business

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Power Strategies for the Workplace
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The history of learning and development: From 1990 to present day
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Building powerful and meaningful strategies
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CONTACT US

Ask us how we

transform organizations



We’re here to find your challenges and turn them into opportunities. Learn how we help steer your organization into the future


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FAQ's

How can we help you

Customer experience is crucial because it directly impacts customer satisfaction, loyalty and business success. A customer’s expectations should be met during every interaction they have with your organization.

Our solutions assist organizations in building agility and responsiveness to changes in customer behavior. They help place customers at the heart of the organization's offering, improving satisfaction and loyalty.

The customer experience journey is the series of interactions and touchpoints that a customer goes through when engaging with an organization. It involves mapping out these interactions to understand the customer's experience and identify areas for improvement.

Customer journey mapping is the process of visually representing and understanding the different stages and touchpoints a customer encounters when interacting with an organization. It helps to identify pain points and opportunities to enhance the customer’s experience.

Organizational process redesign reevaluates and optimizes internal processes to align with customer needs and expectations. By streamlining and improving processes, organizations can enhance the customer experience and deliver greater customer centricity.

Customer heartbeats refer to the key moments or touchpoints that significantly impact the customer's perception of the organization. Identifying and prioritizing these heartbeats allows organizations to focus their efforts on delivering exceptional experiences at critical moments.

KGC provides training and development programs to ensure your leaders and workforce are equipped with the skills to deliver the desired customer experience. This helps to bridge any gaps.
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