As automation, AI, and digital self-service tools reshape the customer journey, one question remains critical: how do we keep the human connection at the heart of CX?
This exclusive webinar, led by Chris Garthwaite, Founder & CEO of CGA Experience, will examine how organizations in the GCC—particularly in banking, healthcare, and government—can achieve the right balance between automation and empathy. Drawing from over 20 years of CX transformation experience and insights from CGA’s Empathy Lab®, Chris will explore how digital innovation can be designed around real human needs, emotions, and expectations.
Attendees will walk away with practical strategies to future-proof their CX approach while building loyalty and trust in a rapidly digitizing world.
Who should attend:
- CX and service leaders in banking, healthcare, and government.
- Digital transformation and strategy professionals.
- Innovation, product, and service design leads.
- Customer support and experience teams.
- Brand and communication leaders focused on trust and loyalty.
A strategy, sector, organizational transformation, and sustainability expert.
May 14, 2025 at 2:00 PM - 3:00 PM
Chris Garthwaite is the Founder and CEO of CGA Experience, a consultancy renowned for customer experience (CX) transformation. With over two decades of global CX leadership, Chris has helped top organizations inspire customer-centric change. His work through the CGA Empathy Lab® focuses on understanding human behavior and emotion to craft digital solutions that connect with people—not just systems. Chris is a regular keynote speaker and a trusted advisor to brands seeking to turn insight into meaningful customer experience.
May 14, 2025 at 2:00 PM - 3:00 PM
-Sector & org. strategy & transformation expert
-Driving sustainability strategy & green economy
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Upskill. Grow. Lead
